Consultation hours, clinic closures, access, parking, booking methods, and what to bring. The AI chatbot provides immediate answers based on information approved by the clinic.
Every chat interaction can eliminate the need for one phone call. Chat usage has accumulated at the clinics where it is in operation, and clinic directors report that calls to reception have also decreased. Email-based usage records have reached approximately 900–1,300 interactions, demonstrating how often patients find answers for themselves online.
How patient guidance works
Answers are grounded in clinic-approved information, not guesses when information is missing.
Hours, directions, and payment methods
Answer from FAQs and published information
Do not answer diagnosis or treatment questions
INFORMATION
Answers are configured according to information approved by each clinic.
INFORMATION
It does not answer questions involving diagnoses based on symptoms, whether a patient should seek care, recommendations for medication or treatment, assessments of urgency, interpretation of test results, or individual medical consultations. Questions requiring judgment are directed to staff or the appropriate point of contact. Patients are also instructed not to enter symptoms, medical histories, test results, or personally identifying information.
INFORMATION
We do not simply install the chatbot and walk away. We update the website and FAQs together, ensuring that the sources behind its answers remain accurate at all times. This is the strength of 1F8's managed chatbot.
At Murakami Clinic, a patient asked, “Can I pay by card?” but the chatbot could not provide an accurate answer. Our investigation established that the clinic accepts cash only. After the clinic approved the information, we added the correct response. Every question resolved through a single chat eliminates the need for one phone call.
FAQ
We first prepare the necessary guidance pages and FAQs, then publish them after approval. The chatbot begins operating only after a foundation of accurate information is in place.
When consultation hours, fees, services, or announcements change, we update the website and chatbot together. This prevents discrepancies between the two.
It is provided as part of website management that includes accurate information updates. Rather than a stand-alone chatbot, please use it as a comprehensive management system that includes management of approved information, reviews of unanswered questions, FAQ updates, and monthly reports.
Many chatbot services primarily provide widget installation and basic automated responses. 1F8's managed service includes controlling answer boundaries based on clinic-approved information, appropriate escalation of medical and individual consultations, reviews of unanswered and ambiguous responses, integration with FAQs, and synchronization with website updates.
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